Customer review moderation policy

Customer reviews are reserved for customers who have actually made a purchase on the site. The goal is to link each review to a real purchase experience that can be matched with an order history.

To help guarantee the reliability of published reviews, each review may be checked before it is published or reviewed again after publication.

Moderation is used only to protect users, the shop, and the site’s compliance. It must not be used to automatically or unfairly remove genuine negative feedback.

The shop may therefore verify that a review is understandable, related to the product or shopping experience, and compliant with basic safety, courtesy, and legal standards.

Negative reviews are accepted as long as they are genuine, understandable, and related to the product or the shopping experience. A review is not refused or removed only because it expresses dissatisfaction.

However, the shop reserves the right to refuse, hide, or remove any review containing in particular:

• spam or repeated messages with no useful information;
• insults, abusive wording, or personal attacks;
• off-topic content or content with no genuine link to the product or order;
• illegal content or content clearly contrary to applicable regulations;
• a clear attempt to cause harm or intentionally disrupt the shop;
• suspicious, promotional, or advertising links;
• sensitive personal data or personal data disclosed without need;
• hateful, discriminatory, threatening, or violent content.