Need a little help before ordering?

After payment is confirmed, your order appears in your customer account. You can follow its status and download your invoice there.

Once the order has been confirmed and paid, it can no longer be changed. Orders are immediately recorded and processed automatically (invoicing, payment, and preparation), which means we cannot edit them after confirmation.

Delivery times depend on preparation time and the carrier. Tracking information is shown in your order as soon as a tracking number is added.

In your customer account, open the relevant order. If tracking is available, a direct La Poste tracking link appears in the tracking panel.

From your profile, open the delivered order and click Return request. The form appears only when the order is eligible.

This helps the workshop process your request accurately, especially when an order contains several creations.

Yes. If the workshop rejects a request or asks for additional information, you can reply from Profile > My messages.

Yes, bracelets and some finishes are handmade. 3D printed objects may show very slight variations linked to the manufacturing process.

Personalized products or items made to your specifications may be excluded from the right of withdrawal, except in case of defect or preparation error.

Yes. Payments are handled by a secure payment provider. The shop does not store your banking details.

Refunds are processed manually after return validation and, if needed, after the returned items have been received and checked.

It gathers workshop replies about your return requests, as well as any additional information you may need to provide.

From your profile, open the Settings tab, edit your information, then save it. It can be reused for a future order.

You can request the deletion of your account from the contact page or by emailing contact@lecapybaranonyme.fr.