Shipping & dispatch
Shipping fees
Find all information about shipping fees, dispatch times, order tracking, returns, and claims.
Free shipping from €50 of purchases
Shipping fees are set at €4.90 including VAT per order. They are waived as soon as the combined value of the items in the cart reaches €50 including VAT.
Free shipping is applied automatically at checkout. Only the value of the items counts towards the €50 threshold: shipping fees are not included in this calculation.
Delivery methods
Orders are shipped using the delivery methods offered during checkout.
- Tracked delivery via La Poste or partner carriers
- Standard home delivery when available
- Other options displayed at checkout
Delivery area
Deliveries are available only in mainland France and French overseas territories.
No delivery to other European countries or international destinations is offered directly through the shop.
For a specific request outside this area, you can contact us before ordering at contact@lecapybaranonyme.fr. We can then let you know whether a case-by-case solution is possible.
Order preparation
Orders are prepared with care after payment confirmation.
Preparation times may vary depending on order volume, product availability, and the shop’s activity periods.
In case of an exceptional delay, the customer will be informed by email.
Delivery times
Delivery times depend on the selected carrier and the destination.
Displayed times are estimates and may vary in case of carrier overload, logistics incidents, public holidays, or force majeure.
Shipping fee calculation
Standard shipping fees are calculated automatically at checkout before payment: €4.90 including VAT per order, waived when the value of the items reaches €50 including VAT, excluding shipping fees.
- the total order amount;
- the selected delivery method;
- the delivery area;
- any options offered at checkout.
The total amount to be paid is always shown before final order confirmation.
Order tracking
When the delivery method allows it, a tracking number is sent to the customer by email after dispatch.
The customer is invited to track the parcel directly with the carrier.
Delivery address
The customer is responsible for the accuracy of the delivery information provided when ordering.
In case of an incorrect or incomplete address, or if the parcel is returned to sender, the cost of a new shipment may be charged to the customer.
Delay, loss, or damaged parcel
In case of an unusual delay, a parcel marked as delivered but not received, or a damaged parcel, the customer must contact the shop as soon as possible.
Photos of the parcel and products may be requested so a claim can be opened with the carrier.
The shop will support the customer through the process, within the limits of the carrier’s responsibility and applicable guarantees.
Returns and right of withdrawal
Return, withdrawal, exchange, and refund terms are detailed in the returns policy available on the site.
The customer has a legal period of 14 days to exercise the right of withdrawal when it applies.
Exceptions
Some personalized products, made-to-order items, or products made to the customer’s specifications may be excluded from the right of withdrawal under applicable regulations.
Any exclusions are specified on product pages or in the returns policy.
Contact
For any question about shipping, order tracking, a return, or a claim, you can contact us at:
contact@lecapybaranonyme.frPlease include your order number to help us process your request more easily.